Almost a quarter of charities (24%) say their IT support is poor or non-existent.
The top areas where charities see themselves as excellent are:
- 29% see themselves as excellent at data protection and GDPR compliance, whilst 48% see themselves as good at this. Charities are doing well in this area.
- 67% see their internet connectivity as excellent or good.
- More than half (53%) are excellent or good at cybersecurity and protection from cyber threats, such as phishing or hacking. However, this falls to only 43% of small charities, which would benefit from increasing their skills in this area (compared to 79% of large charities rating themselves as excellent or good).
However, charities need support in these areas of IT:
- 26% are poor at or do not use systems, databases and internal management tools such as CRMs. This is predominantly small charities (30% of small, vs 14% of large).
- Nearly a quarter of charities (24%) say that their IT support and hardware are poor or non-existent, with only 29% saying they are fair. This predominantly affects small charities (30%), but also affects 11% of large charities. This indicates a lack of adequate IT support for some charities.
