How do you rate your organisation’s IT provisions, connectivity and services?
This was a new question for 2025, combining some elements of IT capability questions from previous years along with new elements.
The top areas where charities see themselves as excellent:
- 45% see themselves as excellent at data protection and GDPR compliance (similar to 42% last year.
- 36% see their internet connectivity as a strength.
- 28% are excellent at cybersecurity (an improvement on 22% last year) although half said they were fair at it.
However, charities need support with some aspects of IT:
- 30% say that their systems and databases (covering everything from internal management tools to client databases and CRMs) are poor or non-existent.
- 24% say that their IT support and hardware is poor or non-existent, with more than half (52%) stating that it is fair.
Small charities are struggling particularly here:
- 31% have poor or non-existent IT hardware and support
- 35% have poor or non-existent systems and databases
- 24% have poor or non-existent cybersecurity protection
- 15% have poor or non-existent internet access and connectivity.