Background to the Research

Our survey ran from 5th March to 20th April 2026. We had 807 responses, our largest-ever response since the survey began in 2017. We are so grateful to the charities and other social sector organisations that take the time to respond to the survey, especially in an environment of funding cuts and rising service demand. 

We want our survey responses to represent the variety of organisations across UK civil society. Whilst the majority of responses come from charities, it is open to any not-for-profit organisation in the UK voluntary, charity and social enterprise sector, whatever stage of digital and AI development they have reached.

Over time, the audience for our survey has changed. This year, we are pleased to see so many responses from small charities, with 570 (71%) having an income of less than £1 million. This has grown from 428 (65%) in 2025. We are keen to keep growing our response base across the UK, reaching charities and other social sector organisations of all sizes, locations, causes and target groups, and those led by specific population groups. In this section, we set out which groups responded and which didn’t. 


Size and types of organisations


Our sample represents a wide range of organisations. These include:

Small charities

We have 570 responses from charities with an income of up to £1m (including those that are newly formed and do not yet have a year of accounts), representing 71% of our responses overall. This has increased from 428 in 2025 and 385 responses in 2024. The annual income of respondents is as follows:

  • Newly formed: 9 charities (1%).
  • £0 to £10,000: 97 charities (12%).
  • £10,001 to £100,000: 178 charities (22%).
  • £100,001 to £500,000: 209 charities (26%).
  • £500,001 to £999,999: 79 charities (10%).



Large charities

We have 211 responses from large charities (similar to 2024) with an annual income greater than £1 million, representing 26% of our sample overall. The majority (20%) have an income between £1m and £10m. Our large charities in each income bracket include: 

  • £1m to £10m: 158 charities (20%).
  • £10m to £50m: 31 charities (4%).
  • £50m to £100m: 10 charities (1%).
  • £100m+: 12 charities (2%).

Legal status

We use the term charity in this report to refer to any nonprofit or social sector organisation. However, there are 672 registered charities, which make up the majority of our sample. Legal status specified includes the following:

  • A registered charity or Charitable Incorporated Organisation (87%).
  • Community Interest Company (CIC) limited by guarantee (6%).
  • Community Interest Company (CIC) limited by shares (1%).
  • Company limited by guarantee (12%).
  • Co-operative Societies and Community Benefit Societies (1%).
  • Charitable trust (3%).
  • Unincorporated group (2%).
  • Other (3%).



Sector-focused organisations

  • 38 grantmaking trusts and foundations (5%).
  • 85 organisations make grants as part of their work (11%). 
  • 122 infrastructure and capacity-building organisations (15%).



Roles of those completing the survey 

  • Almost a quarter (24%) are trustees, board members or Non-Executive Directors, up from 15% last year. This may reflect our larger sample of small charities.
  • CEOs make up 19% of respondents.
  • A further 20% of our respondents are from leadership roles.
  • 21% are from management roles.
  • 20% are staff members. 
  • 10% are volunteers.

Digital stages

The majority of charities responding to the survey are at an early stage with digital. Our sample includes 32% at the earliest (curious) stage with digital and 39% slightly further ahead at the starting out stage. In total, 71% are still at an early stage with digital. This is a significant increase from 56% last year. The same trend can be seen for both large and small charities:

  • Large charities: 56% are early stage, up from 32% last year.
  • Small charities: 78% are early stage, up from 68% last year.


We believe this indicates that our sample has changed and that the survey has attracted more responses from charities at an earlier stage with digital this year. 



Diversity, equality and inclusion in our sample


We ask respondents for detailed information about the population groups represented by their board and leadership, as well as their target groups. We do this in order to:

  • Understand whose voices and which groups are represented in the survey.
  • Identify gaps to inform our outreach while the survey is live and for next year’s survey.
  • To examine any differences in digital priorities, barriers, funding and support needs. 


The intention is to inform funding, support, research and campaigns that tackle structural inequality, institutional racism and sexism in the sector, which have contributed to chronic underfunding for some groups. 


Charities led by and for specific marginalised groups


This year, we changed how we asked about charities connected to specific marginalised groups. In previous surveys, including 2025, we simply asked all respondents whether they were led by people from particular groups, regardless of who the charity served. 

In 2026, we define an organisation as led by lived experience when at least 75% of its board members, senior leaders and staff share identities or lived experiences that are central to the organisation’s core purpose and the issues it addresses.

For this reason, we first asked whether organisations were led by people with lived experience of the issues they address. We then asked those organisations whether they were both led by and for specific marginalised groups.

Because of these changes to the question structure and definitions used, the 2025 and 2026 samples are not directly comparable. For example, while our 2025 report focused on charities led by deaf and disabled people regardless of the organisation’s purpose, our 2026 report focuses on charities that are both led by and seeking to benefit deaf and disabled people.

Specific marginalised groups we ask about include:

    • Global majority communities experiencing racial inequity. Global majority is a shortened version of the term ‘people of the global majority’. We use it to refer to all ethnic groups except white British and other white groups, including white minorities. This includes people from black, Asian, mixed, and other ethnic groups who are often racialised as ‘ethnic minorities’. In the survey, respondents could also indicate if their organisation was led by Black groups.

       

    • Black led organisations refers to organisations led by and for people from Black, African, Caribbean, Black British and Black Mixed communities. We wanted to collect data specifically about Black led organisations, in recognition that Black groups experience both general racial oppression and targeted racial oppression. Long standing evidence from our previous reports, as well as the Runnymede Trust, Do it Now Now and the Funders for Racial Equality Alliance also highlight how Black-led organisations receive disproportionately less funding and operate in an environment of structural inequality. Respondents could also select if they described their organisation as led by global majority communities.

       

    • Disabled or deaf people. Disabled is used as an umbrella term for physical, mental and chronic disabilities. It can also overlap with the category of neurodivergent people, including those with cognitive differences, learning disabilities and learning difficulties. Deaf includes people who have significant hearing loss, are hard of hearing or may have other hearing loss as well as people who have been born Deaf.

       

    • Neurodivergent includes people with cognitive differences, learning disabilities and learning difficulties. This is inclusive of people with developmental disabilities, cognitive disabilities, neurological disabilities, intellectual disabilities, and psychosocial disabilities, such as autism, ADHD, Tourettes, dyslexia and dyspraxia. This umbrella and non-medical term is inclusive to the expansive spectrum of neurodivergent communities and conditions (with or without a formal diagnosis).
    • LGBTQIA+ people. We use the expanded term LGBTQIA+ that represents lesbian, gay, bisexual, transgender, queer, intersex, asexual and agender, plus all other identities that fall under the LGBTQIA+ umbrella.

       

Our sample of charities led by people with lived experience


Overall, 397 charities (50% of responses) in our sample are led by people with lived experience of the issue they address. This is an increase from 28% in 2024, and is likely to reflect both a growing sample of small charities and the way the question was asked this year as a standalone yes/no filter question rather than a list of options.

Of those led by lived experience, 83% are small charities, compared with 71% in the wider sample. We found no significant differences in responses between charities led by lived experience and those that are not. However, there were differences in responses for charities that are both led by and for specific marginalised groups.

 

Our 397 charities led by and for specific marginalised groups predominantly represented: 

 

  • Women and girls (26%): 104 charities.
  • Older people aged 65+ (15%): 61 charities (of which 92% are small charities).
  • People with a specific health concern (15%): 58 charities.
  • Neurodivergent people (13%): 53 charities.
  • People facing a specific social issue/situation (13%): 51 charities.
  • Global majority communities (13%): 50 charities (rising to 72 when including Black-led charities).
  • Disabled or deaf people (12%): 48 charities (of which 94% are small charities).



We only had a small sample of charities led by and for the following groups:

 

  • Black communities (9%): 36 charities (14 also selected global majority-led).
  • Young people (8%): 32 charities.
  • Asylum seekers, refugees and migrants (6%): 22 charities.
  • LGBTQIA+ (6%): 22 charities.



For these under-represented groups, we have looked at any differences in responses for them as a core target group and have included these in the report. 

 

Reporting and analysis approach

In the diversity, equality and inclusion section of the report, we provide profiles for specific marginalised groups, where sample sizes allow for meaningful analysis and where there are clear differences in responses. This year we have featured:

 

  • Global majority-led charities: In our analysis, we identified clear differences in responses from global majority-led and Black-led charities compared with the wider sample, echoing our 2025 findings. Given the small sample sizes and similar patterns in responses across these overlapping groups, we combined them for analysis, creating a combined sample of 72 charities.

     

  • Disabled and deaf-led charities: Despite the smaller sample (48 charities), we identified clear differences in responses from small charities, echoing our 2025 findings.

     

  • Neurodivergent-led charities: 53 charities. We do have a significant overlap between our sample of disabled and deaf-led charities and neurodivergent-led charities, with around half of organisations appearing in both groups. We have nevertheless presented these groups separately, as they represent distinct identities and organisational focuses. Similarities in findings may partly reflect this overlap.

     

On our website, we also publish our datatables detailing the responses in full for these groups (as well as others) for further investigation. We have also found differences in responses for some questions (but not all) for both women and girls-led charities, as well as for health charities (led by people with a specific health condition). We have noted these where relevant in the main report. 

Charities with specific target groups

 

We asked survey respondents to identify their main target population groups, selecting those that were most relevant to their core purpose. We have a strong representation of the following target groups, with over 100 responses for: 

 

  • Local communities (a specific geographical area): 405 charities (51%). 

  • Children and young people (up to age 25): 324 charities (41%, up from 27% last year).

  • People living in poverty: 226 charities (28%, up from 23% last year).

  • Older people (65+): 180 charities (23%, up from 13% last year).

  • People with a specific health concern: 172 charities (22%), this increased to 30% of large charities.

  • Women and girls: 168 charities (21%, up from 15% last year).

  • Disabled or deaf people: 167 charities (21%, up from 18% last year).

  • Neurodivergent people (including learning disabilities and difficulties): 165 charities (21%, up from 16% last year).

  • People facing a specific social issue or situation (e.g. domestic abuse): 151 charities (19%), not asked last year.

  • Asylum seekers, refugees and migrants: 127 charities (16%), up from 12%.

 


We have less than 100 responses for the following groups: 

 

  • Global majority communities (groups experiencing racial inequity and injustice): 81 charities (10%). This was asked differently last year, making it difficult to compare.

  • LGBTQIA+ groups: 58 charities (7%, similar to last year).

  • Specific faith, beliefs or life philosophies: 54 charities (7%, similar to last year).

  • Welsh language-speaking communities: 12 charities (2%).

 

Overall, we are happy with the growth in representation across many of our target groups, which may in part be due to the growing sample of small charities this year. It is also worth noting that 124 charities specified other groups or areas of work (16%), and 122 charities (15%) were supporting other organisations or leaders (infrastructure/capacity building).

During our analysis, we discovered that the differences in responses from charities working with each target group tended to be less distinct (with the size of charities making a stronger impact on their responses). This is due to the larger sample sizes and because charities typically work with four or more groups (given that people have intersectional backgrounds and identities, as well as charities working with a range of groups). For this reason, we do not provide a detailed breakdown of responses for each target group.

UK nations and regions in our sample

Overall, we have a strong representation of responses from across the UK nations and England regions. This year, we asked about countries and regions differently to 2025, making it unhelpful to compare the proportions of responses. 

 

Nations represented: Where charities are based

This year, all of the nations are well represented. Each nation has a larger sample than 2025, in line with the overall increase in responses. Our sample includes charities based and operating in the following countries (note that charities may work in multiple countries):

 

  • England: 695 charities (87%, up from 484 last year).
  • Wales: 127 charities (16%, up from 60 last year).
  • Scotland: 105 charities (13%, up from 69 last year).
  • Northern Ireland: 67 charities (8%, up from 49 last year).

 

In the ‘nations and regions’ section of the report we provide a profile for Wales, Scotland and Northern Ireland. In Wales and Scotland, we also have enough responses to include a breakdown of large and small charities’ responses. In England, overall responses directly mirror our wider results. Here, we give regional profiles rather than a national one. 

 

Regions represented: Where charities deliver local services 

This year, we asked charities where they operate and deliver services. Our sample also includes charities operating on a range of scales, including:

 

  • UK-wide: 179 charities (22%).
  • England-wide: 58 charities (7%).
  • Internationally, outside of the UK: 66 charities (8%).
  • Mostly online: 13 charities (2%).

 

In England, our regional samples do not include charities operating UK-wide or England-wide, or solely online. We instructed these groups of respondents not to select all the regions they work in. This means we know where regional and local charities are working across England. We hope this approach will give us a clearer picture of digital support needs in each specific region, for charities operating there (however, note that charities can select multiple regions). Our sample includes:

 

  • South East: 101 charities (13%).
  • London: 88 charities (11%).
  • South West: 66 charities (8%).
  • East of England: 52 charities (7%).
  • North West: 50 charities (6%).
  • Yorkshire and the Humber: 48 charities (6%).
  • West Midlands: 48 charities (6%).
  • East Midlands: 30 charities (4%).
  • North East: 29 charities (4%).

 

Overall, we have a strong representation across England. We do have a low number of charities operating locally in the North East and East Midlands (similar numbers to 2025), as well as in Northern Ireland. 

In the ‘England regions’ section of the report we provide a profile for each region, where there are more than 50 responses. Each profile is configured slightly differently, based on the sample size and to allow for meaningful comparison. We have focused on small charities where possible, because we see throughout the report that size plays a fundamental role in digital capacity, as well as allowing us to see clearer differences in each region. We have also combined the results for some neighbouring regions to create a large enough sample to analyse any differences. Our profiles include:

  • London, focusing on small charities.
  • South West of England, focusing on small charities.
  • The Midlands (combining East and West Midlands), focusing on small charities.
  • The North West of England (overall responses).
  • North East of England and Yorkshire and the Humber combined (overall responses).